This Is The Hunt
NY Con Help
Welcome to “This Is The Hunt – NY Con Help.” A community of fans (who have also lost money) have gotten together to help all “Heroes of The Shadow World” attendees with information and updates.
This site is intended to be a source for sharing information as people navigate legal options. In hopes of getting the New York Attorney General to take the case and get a lawyer to take on a class action lawsuit, we hope to gather information on this page to show how much money the company has taken from attendees.
*Updated as of 11/4/22 at 12:06pm (109 entries submitted)
*Note: My apologizes – the noted number of $37,229.35 at 7:47pm (9/24/22) was incorrect/miscounted. At the time it only recorded 19 entries.
Next Steps
How much does Jalmics owe?
As this site is intended to be a source for sharing information we would like to display how much money the company has taken from attendees and how much is owed. In order to gather this information we need you to submit how much money you are owed. This information WILL be displayed at the top of the page (noted in the banner).
We understand some may be hesitant in sharing this information which is why we are not asking for any personal details.
If you need assistance in finding an attorney in consumer affairs, please call Attorney Search Network’s TOLL FREE at 1 (800) 215-1190.
It is free to have a first conversation.
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Attorney Search Network is a State Bar Certified Lawyer Referral Service (#113).
Attorney Search Network assists clients in finding pre-screened, qualified, experienced and local Attorneys. Our panel member attorneys are all screened and monitored for legal experience, State Bar Records, Insurance requirements and customer service standards. Attorney Search Network has Lawyers with experience in all areas of law to help with our callers legal needs.
Letitia James currently serves as attorney general, in office since January 1, 2019. To file a complaint, click here.
The Better Business Bureau (BBB) is a private organization that provides the public with information on businesses and handles consumer complaints. To file a complaint, click here.
Jalmics International – BBB (3 complaints closed in last 12 months)
Timeline of Events
Heroes of The Shadow World
“Heroes of The Shadow World” was supposed to be a 3-day event in New York City organized by Jalmics International that promised to give fans access to the people who brought the tv show Shadowhunters to life. Fans bought Admission Tickets (Price range $110 – $1,985), Chat Sessions Photo Ops, Autographs and more.
“Heroes of The Shadow World” was canceled 12 hours beforehand with guests and attendees learning this news together on Twitter. Many fans were stranded because the organization had not paid for the hotel rooms they had paid them for. Little to no communication or aid came from Jalmics and instead other fans, attendees, moderators, the hotel and even the actors stepped up to help those in NY. Jalmics has still not provided refunds or information on when refunds might come.
The last communication from Jalmics came on September 1, 2022 via their website.
As of September 19, Jalmics.com and email are no longer accessible.
August 19, 2019
Whois information reports that jalmics.com was registered on 2019-08-19 (Expires on 2023-08-19 / pending if it gets renewed or not).
September 9, 2019
Heroes of the Shadow World (nyshadowcon) Facebook Page transparency say’s “Page created – September 9, 2019”
@nyshadowcon Twitter Account/profile displays “Joined September 2019”
September 12, 2019
Heroes of the Shadow World was announced to take place on April 3-5, 2020 (Original date).
October 4, 2019
On October 4, 2019 Jalmics via (nyshadowcon) announced ticket sales to start on Saturday, October 26, 2019
October 21, 2019
Guest announcements started for Heroes of the Shadow World.
April 3-5, 2020
Original date Heroes of The Shadow World was supposed to take place.
March 12, 2020
Postponement #1
On March 12, 2020, Jalmics International made an announcement that “Heroes of the Shadow World ” was being postponed to September 11-13, 2020 due to Covid.
July 10, 2020
Postponement #2
On July 10, 2020, Jalmics International made another announcement that “Heroes of the Shadow World” was being postponed/moved again due to covid. The new date was May-29-May 31, 2021.
Note: This date is significant because the new date was more than a full year from the original date of April 3-5, 2020. Which means people can’t claim chargebacks on credit cards.
March 8, 2021
Postponement # 3
On March 8, 2021, Jalmics International made another announcement that “Heroes of the Shadow World” was being postponed/moved for a third time to April 22-24, 2022.
February 20, 2022
Postponement #4
On February 20, 2022, Jalmics International made another announcement that “Heroes of the Shadow World” was changing the date to August 19 – 21, 2022. They claimed Covid as the reason again, despite all restrictions being lifted in New York and actors appearing in person at other conventions.
August 18, 2022
On August 18, 2022, a day before the “Heroes of the Shadow World” was due to start, Jalmics International made a series of tweets that eventually led to the announcement that the convention was canceled.
August 19, 2022
On August 19, 2022, Jalmics International sent an email that their event cancellation policy will apply and they will issue a further communication in regards to how they will be issuing refunds.
August 25, 2022
On August 25, 2022, Jalmics International sent an email saying they were currently evaluating their options in regards to the circumstances that led the cancellation of the event. In this email they made note that they could not set a schedule until they have all of the information they need in order to do so. A further statement will be made on Thursday September 1.
September 1, 2022
On September 1, 2022, Jalmics International updated their website and said “The refund process and schedule for any events that you are awaiting refunds for is currently being assessed and we will notify you when this assessment has been completed.”
September 19, 2022
Website and email are no longer accessible.
Click Photo to Enlarge
Click Photo to Enlarge
You are invited to join *JALMICS REFUND NOW* Trending Event
September 24, 2022 @ all time zones, all day!
The Heroes of the Shadow World in-person convention was cancelled with a tweet on August 18, 2022 by Jalmics International and fans were left stranded in New York. So far no refunds have been received. Let’s channel the frustration and anger into action!
Use the hashtags #JalmicsRefundNow #JalmicsLawsuitNow #JalmicsRipOff #Shadowhunters
JALMICS REFUND NOW !!
— In.The.Shadows.Of.Malec (@shadows_malec) September 1, 2022
Not only that, what happened to all the signed autos you promised to send? That we bought since Dec? I have Will Tudor & Harry Shum Jr autos i should receive. Where are they?
Not to mention the Matt's auto I'll never get. #JalmicsRefundNow pic.twitter.com/BpNypUIaqp
FYI - Furious Shadowhunters fans are not going anywhere.
— NY Shadowcon Community (@NYconHelp) September 1, 2022
Many fans are demanding refunds for the event where they spent thousands.
JALMICS REFUND NOW pic.twitter.com/ZxuBsmyoDk
I think the reason card disputes go against their policy is because if we win our dispute we get 100% back but according to their policy they keep 2.5% of our money if the event is canceled. Which is total BS! We deserve 100% refunded!! #JalmicsRefundNow pic.twitter.com/dvjmptnQbB
— Christy F (@Fleen89) September 1, 2022
Its clear that Jalmics don't have the money for refunds. They wouldn't need a plan to try and figure out how to give refunds if they had the money. They're stalling and filing for bankruptcy, is what they're doing. #JalmicsRefundNow pic.twitter.com/qWBiNQ3jqI
— NikkiSays🏳️🌈STANDUP (@NikkiIsUntamed) September 1, 2022
@JalmicsINTL i don’t even know what to say. when i arrived with my friend, we did NOT have a room and had to pay and find a hotel on our own after waiting 5 hours at the Marriott. You are not being truthful or fair. This is NOT okay. #JALMICSREFUNDNOW
— hanna ♡ “don’t cry, it’s okay” -md ✨ (@captain_malec) September 1, 2022
None of us deserve this.
Shadowhunters Con Organizer Blames Customers For Lack of Refunds https://t.co/5AUh4f4YL1 #JalmicsRefundNow
— Thor Dog of Thunder (@ThorOdinDog) September 1, 2022
Thank you Marriott Marquis Times Square, event moderators Emma, Taylor, Brit and the entire cast and crew of Shadowhunters!
We would like to thank the Marriott Marquis Times Square for their support after the unexpected cancellation. The Marriott extended the discounted convention rate to everyone who had to pay for rooms they had already purchased through Jalmics. They also extended the discounted breakfast rate, despite the broken contract. Additionally, the Marriot Marquis graciously allowed us complimentary use of part of their bar/restaurant area for the impromptu meet and greet visits from some of the cast members, even sending staff to clean tables, move chairs and lower the music volume to create a pleasant atmosphere for us.
Thanks also to the event moderators Emma, Taylor and Brit who learned of the cancellation while traveling to the event and decided to make sure those of us in New York took some good from the weekend. From setting up meet and greets, arranging games by the Shadowhunters bench in Central Park, you donated your time to all of the fans in an extremely stressful situation.
We would also like to thank the entire cast and crew of Shadowhunters. It is not lost on us that this cancellation also affected all of you and we know that you also learned of it via Twitter. Your messages on social media, offers to answer questions and fulfill autographs meant a great deal to us. Special thanks to Luke Baines, Dominic Sherwood, Anna Hopkins, Alan Van Sprang and Matthew Daddario. Each of you went out of your way to see those of us in New York, answering our questions, posing for selfies and signing autographs for us even though you were under no obligation to do so. Matthew, thank you for giving your entire weekend to us and making sure we got out and saw the city. While we did not get anything close to the event we paid for or any support from the organization that cancelled the event, we will never forget the caring and dedication of the most amazing cast and crew ever.
Love does indeed make us stronger.
“Heroes of The Shadow World” was canceled 12 hours beforehand with guests and attendees learning this news together on Twitter. Many fans were stranded because the organization had not paid for the hotel rooms they had paid them for. Little to no communication or aid came from Jalmics and instead other fans, attendees, moderators, the hotel and even the actors stepped up to help those in NY.
Jalmics has still not provided refunds or information on when refunds might come.
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